Hello! We’d love to hear from you
Whether you’ve got a question about your order, need a hand choosing the right product for your routine, or just want to say hi, our friendly team is here to help.
Get in touch
Email: hello@cannaray.co.uk
Opening hours: Monday to Friday, 9am–5pm (excluding bank holidays)
We aim to reply as quickly as we can. To help us help you faster, please include your order number if your message is about an order, and a photo if something has arrived damaged or isn’t quite right.
Looking for a quick answer?
You might find what you need right away:
- Where’s my order? Use the tracking link in your dispatch email or text, or see our Delivery & Shipping page.
- Need to return something? Our Returns Policy explains how, step by step. You have 30 days.
- Questions about CBD? Browse our FAQs or our How to Use CBD guide.
- Want to know what’s inside? Every batch is independently tested – see our Lab Reports.
- Managing your account or subscription? Log in to My Account.
- Need some inspiration? Explore wellness tips and guides in our Journal.
A quick note on health questions
We’re always happy to tell you about our products and how to use them. However, we’re not able to give personal medical advice, including about health conditions or how CBD may interact with medication. For these questions, please speak to your GP, pharmacist or another healthcare professional.
Other enquiries
Stock Cannaray in your store
We’d love to hear from retailers who share our passion for wellness. Email hello@cannaray.co.uk with the subject line “New Stockist Enquiry”.
Affiliates, creators and influencers
Passionate about wellness and love what we do? We’re always keen to partner with like-minded people. Email hello@cannaray.co.uk with the subject line “Affiliate & Influencer Enquiry”.
Press and media
For press enquiries, email hello@cannaray.co.uk with the subject line “Press Enquiry”. You can also see where we’ve been featured on our Press page.
Your personal data
For privacy questions or to make a data request, see our Privacy & Cookie Policy.
Stay safe from scam emails
Occasionally, people pretend to be Cannaray to try to get personal or payment details. We’ll never ask for your password or full card details by email or text. If you’re unsure whether a message is really from us, forward it to hello@cannaray.co.uk and we’ll happily check it for you.
Cannaray Brands Limited, 1 Bow Churchyard, London, United Kingdom, EC4M 9DQ.
