Terms & Conditions

Last updated: 8 October 2026

These terms and conditions (“Terms”) apply when you buy products from us on cannaraycbd.com (the “Website”). Please read them carefully before you place an order. By placing an order, you agree to these Terms. Our Website Terms of Use (at the end of this page) apply whenever you use the Website, whether or not you buy anything.

Nothing in these Terms affects your legal rights as a consumer.

The key points

• You must be 18 or over to buy from us.
• Our CBD products are food supplements and cosmetics, not medicines. Always follow the directions and warnings on the pack.
• Changed your mind? You have 30 days from delivery to return unopened products. You pay the return postage.
• Faulty, damaged or wrong item? Returns are free, and you have full legal rights to a repair, replacement or refund.
• Questions? Email hello@cannaray.co.uk, Monday to Friday, 9am–5pm.

1. About us

The Website is operated by Cannaray Brands Limited, a company registered in England and Wales under company number 11926997. Our registered office is at 1 Bow Churchyard, London, United Kingdom, EC4M 9DQ, and our VAT number is 432748488.

You can contact us by emailing hello@cannaray.co.uk or by writing to us at our registered office. If we need to contact you, we’ll use the email address, phone number or postal address you gave us with your order.

How we use your personal data is explained in our Privacy & Cookie Policy.

2. Who can buy from us

• Adults only. Our products are only for people aged 18 or over. By placing an order, you confirm you are 18 or over. We may ask for proof of age, and we may cancel your order and refund you if we can’t verify it.
• Consumers only. We sell to consumers buying for their own personal use, not for business use or resale. We may refuse or cancel orders we reasonably believe are for resale. For trade enquiries, please email us.
• Where we sell. We sell CBD food supplements (such as oils, gummies and capsules) to customers in the United Kingdom only. Outside the UK, we can only ship our Wellness Gummies and topical CBD products, and only to the countries available at checkout. You are responsible for checking that the products you order are legal to import and use where you live.

3. Our CBD and wellness products

• Regulation. Our CBD food supplements are sold in line with UK food law, including the Food Standards Agency (FSA) Novel Foods regime. Our products are included on the FSA’s public list of CBD products linked to a novel food application.
• Lab testing. Our CBD products are independently lab tested, and the results are published on our Lab Reports page. Our products are made with CBD isolate and are tested to confirm that THC is not present above detectable levels.
• Not a medicine. Our products are food supplements or cosmetics. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Food supplements should not replace a varied, balanced diet and a healthy lifestyle. Nothing on our Website is medical advice.
• Use as directed. Always read the label and follow the directions, recommended daily intake and warnings on the pack. Do not exceed the stated daily intake. You can read the FSA’s consumer advice on CBD at food.gov.uk.
• Speak to your doctor first if you are pregnant, breastfeeding, trying to conceive, taking any medication or have a medical condition. Our products are not suitable for anyone under 18.
• Drug testing. If you are subject to drug testing (for example in sport or at work), check with the relevant testing body before using any CBD product.
• Keep out of reach of children and store products as directed on the pack.
• Allergies. Check the full ingredients list on the pack and on the product page before use.
• Reporting a reaction. If you think you have had a reaction to one of our products, stop using it, seek medical advice if needed, and tell us at hello@cannaray.co.uk. We may need to share details with regulators as required by law.

4. Product information and prices

• Product images are for illustration only. Packaging and colours may vary slightly from what you see on screen.
• We work hard to make sure product information is accurate. If we discover an error that affects your order, we’ll contact you and you can choose whether to continue or cancel for a full refund.
• Prices include VAT at the current rate. Delivery charges are shown at checkout before you pay.
• If a product is clearly mispriced, we’re not obliged to supply it at the incorrect price. We’ll contact you before dispatch to ask whether you want to continue at the correct price or cancel for a full refund.

5. Placing your order

• You can check and correct your order before you submit it at checkout. Once submitted, you’ll receive an email confirming we’ve received your order. This is not yet acceptance of your order.
• Our contract with you is formed when we send you an email or text confirming that your order has been dispatched.
• If we can’t accept your order (for example, because a product is out of stock, we can’t deliver to your address, or we can’t verify your age), we’ll tell you and refund you in full.

6. Payment

• We accept major debit and credit cards, Google Pay, Shop Pay and Klarna. The available options are shown at checkout.
• Your payment is authorised when you place your order and taken no later than when your order is dispatched.
• If you pay with Klarna, your payment arrangement is with Klarna and their terms also apply.

7. Offers, discount codes and promotions

• Only one discount code or promotion can be used per order, unless the offer says otherwise. If more than one applies, the checkout will apply the best one for you.
• Each offer may have its own terms, such as an end date, minimum spend or excluded products. These are shown with the offer and apply alongside these Terms.
• Welcome discount: new subscribers to our newsletter receive a one-time discount code for their first order. It can’t be used on gift cards or combined with other offers.
• Discount codes have no cash value, can’t be exchanged and may be withdrawn at any time, without affecting orders already placed.
• Competitions and giveaways are governed by their own terms, published with each promotion.

8. Subscriptions

If you sign up for a subscription, we’ll send your chosen products and charge your payment method at the frequency you select, until you cancel.

• Before you subscribe, we’ll show you the price, delivery frequency, any introductory discount and when it ends.
• You can skip, change or cancel your subscription at any time through your account, or by emailing us. To avoid the next charge, please cancel before your next billing date.
• If the price of your subscription changes, we’ll tell you in advance so you can cancel if you wish.
• Your legal right to cancel within 14 days (see section 10) applies to each delivery. Our 30-day returns policy also applies.

9. Delivery

• Delivery options, costs and times are explained on our Delivery & Shipping page and shown at checkout. Delivery times are estimates.
• If your order is delayed by events outside our control, we’ll let you know and do what we can to minimise the delay. If there’s a risk of substantial delay, you can contact us to cancel and receive a refund for anything you’ve paid for but not received.
• If we can’t deliver and no one is available to collect your parcel, our courier will leave instructions on how to rearrange delivery or collect it.
• The products are your responsibility from the time they are delivered to the address you gave us. You own the products once we’ve received payment in full.
• Please check your delivery address carefully. We can’t change it once your order has been dispatched.
• For deliveries outside the UK, you are responsible for any import duties, taxes or fees charged in the destination country.

10. Changing your mind – cancellations and returns

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (and, for customers in the EU, the EU Consumer Rights Directive), you have a legal right to cancel most online purchases within 14 days of receiving them. We go further: you can return products within 30 days of the day you receive them.

• Exception: products sealed for health protection or hygiene reasons, such as CBD oils, gummies, capsules, powders and skincare, can’t be returned once they have been unsealed after delivery, unless they’re faulty.
• How to return: email hello@cannaray.co.uk with your name, address and order number within 30 days of receiving your order, and we’ll send you return instructions. Full details are in our Returns Policy.
• Condition: products must be returned unused and, where possible, in their original packaging, within 30 days of the day you received them.
• Return postage: if you’ve changed your mind, you pay the cost of returning the products. Please keep your proof of postage.
• Refunds: we’ll refund the price of the products and the original standard delivery charge, using your original payment method, within 14 days of receiving the products back (or of you providing proof that you’ve sent them, if earlier). If you chose a more expensive delivery option, we only refund the cost of our standard delivery.
• We may reduce your refund to reflect any reduction in value caused by handling the products more than was necessary to inspect them.

11. Faulty, damaged or incorrect products

We’re legally required to supply products that are as described, fit for purpose and of satisfactory quality. If something isn’t right, you have legal rights under the Consumer Rights Act 2015. In summary:

• Up to 30 days: if your product is faulty, you can get an immediate refund.
• Up to 6 months: if your product can’t be repaired or replaced, you’re entitled to a full refund in most cases.
• Up to 6 years (5 years in Scotland): if your product doesn’t last a reasonable length of time, you may be entitled to some money back.

Customers in the EU also have the benefit of the legal guarantee of conformity under the laws of their country of residence (at least two years).

To report a problem, email hello@cannaray.co.uk with your order number and, where possible, a photo. Returns of faulty, damaged or incorrect products are free – we’ll cover the postage and refund the cost of the products, the original delivery charge and the cost of return, or send a replacement if you prefer.

This is a summary of your key legal rights. For more information, visit Citizens Advice.

12. Our right to cancel or end the contract

We may cancel your order or end our contract with you, and refund you for anything you’ve paid for but not received, if:

• you don’t pay when payment is due;
• we can’t verify that you’re 18 or over, or we reasonably believe you’re buying for resale;
• there’s a pricing or product description error (see section 4);
• a product is unavailable or has been discontinued; or
• you don’t allow us to deliver the products within a reasonable time.

If we stop selling a product, we’ll refund any sums you’ve paid in advance for products that won’t be provided. You can also end the contract and get a full refund if we tell you about a change to the products or these Terms that you don’t agree to, or about a significant delay.

13. Our responsibility to you

• If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill.
• We don’t exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or breach of your legal rights as a consumer, including under the Consumer Rights Act 2015.
• We only supply products for domestic and private use. We’re not responsible for business losses, such as loss of profit or business opportunity.
• We’re not responsible for delays or failures caused by events outside our reasonable control, but we’ll let you know and take steps to minimise the effect.

14. E-gift cards

• E-gift cards can only be redeemed online at cannaraycbd.com.
• E-gift cards have a maximum value of £100 and are valid for 12 months from the date of purchase. Any remaining balance will be cancelled when the card expires.
• If your order costs more than the gift card balance, you can pay the difference with another payment method. Any unused balance stays on the card until it expires.
• If you return a product bought with a gift card, we’ll credit the refund back to the gift card.
• Gift cards can’t be exchanged for cash. Please keep your gift card code safe, as we can’t replace lost or stolen codes.
• For balance enquiries, email hello@cannaray.co.uk.

15. The Cannaray Club loyalty programme

The Cannaray Club (the “Programme”) is run by Cannaray Brands Limited. Full details of current rewards, tiers and ways to earn are on our Rewards page.

Membership

• The Programme is free and open to UK residents aged 18 or over who have an account on our Website. Wholesale customers can’t join.
• Points can only be earned and redeemed on orders placed on our Website and delivered to a UK address.
• Each member may have one account. Accounts and points are personal and can’t be transferred, sold or exchanged.
• You can leave the Programme at any time by emailing us. Any unused points will be lost.
• We may suspend or close an account if a member breaches these Terms, misuses points or acts fraudulently.

Tiers

• Members are Bronze, Silver or Gold depending on how much they spend with us in a calendar year, as set out on our Rewards page. Silver members earn points at a rate 25% higher than Bronze, and Gold members at a rate 50% higher.
• Once you reach a tier, you keep it for the rest of that calendar year. You need to meet the spending threshold each year to keep your tier.

Earning points

• You earn 1 point for every £1 you spend on Cannaray products on our Website, based on the amount you actually pay after discounts, rounded down.
• You can also earn bonus points for certain actions, as shown on our Rewards page.
• You must be logged in to your account to earn points. Points appear in your account once your order has been dispatched.
• If you return, cancel or get a refund for an order, the points earned on it will be removed.
• To receive a birthday reward, add your birthday to your account at least 30 days beforehand.

Redeeming points

• Points can be redeemed for discounts as follows: 50 points = £5 off a minimum spend of £30; 100 points = £10 off a minimum spend of £50; 200 points = £20 off a minimum spend of £70; 300 points = £30 off a minimum spend of £100. Minimum spends exclude delivery.
• You can use one points discount per order, up to a maximum of 400 points, and it can’t be combined with other discount codes or promotions.
• Points have no cash value and can’t be applied to delivery charges.
• Points expire after 12 months of account inactivity (a period in which you neither earn nor redeem any points).

Changes to the Programme

We may change or end the Programme, or these Programme terms, at any time. We’ll give you reasonable notice of significant changes, and if we end the Programme, we’ll give you a reasonable period to use your points.

16. Complaints and disputes

We hope you love your Cannaray order, but if something goes wrong, please contact us first at hello@cannaray.co.uk and we’ll do our best to put it right.

If we can’t resolve your complaint, you can get free advice from Citizens Advice (UK) or, if you live in the EU, from your local European Consumer Centre. You can also bring a claim in the courts (see section 17).

17. Governing law

These Terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

If you live in the EU, you also benefit from any mandatory consumer protections under the law of your country of residence, and you can bring proceedings in the courts of the country where you live.

18. Other important terms

• Changes to these Terms. We may update these Terms from time to time. The version on our Website when you place your order applies to that order.
• Transferring this contract. We may transfer our rights and obligations under these Terms to another organisation, and we’ll tell you if this happens. Your rights won’t be affected. You may only transfer your rights to someone else with our written agreement.
• No third-party rights. This contract is between you and us. No one else has any rights to enforce its terms.
• Severability. If a court decides any part of these Terms is unlawful, the rest will continue in full force.
• Delay in enforcing. If we don’t enforce these Terms straight away, we can still do so later.

Website Terms of Use

These terms apply to anyone using our Website, whether or not you buy anything. By using the Website, you agree to them.

Using our Website

• Our Website is made available free of charge. We don’t guarantee it will always be available, uninterrupted or free of errors, and we may change or suspend it at any time.
• The content on our Website is for general information only. It is not medical advice and you shouldn’t rely on it as such.
• You may only use our Website for lawful purposes. You must not misuse it, for example by introducing viruses or malicious code, trying to gain unauthorised access, or attacking it in any way. These may be criminal offences under the Computer Misuse Act 1990, and we’ll report them to the relevant authorities.

Your account

• Keep your login details confidential. If you think someone else knows your password, tell us immediately at hello@cannaray.co.uk.
• We may disable an account if we reasonably believe these terms have been breached.

Intellectual property

• We own or license all intellectual property in our Website and its content. “Cannaray” is a registered trade mark.
• You may view, download and print content for your own personal use. You must not use our content for commercial purposes without our written permission.

Reviews and content you share

• If you post a review or other content on our Website, it must be honest, lawful and not offensive, and it must not include medical claims. We may remove content that doesn’t meet these standards.

Links

• You may link to our home page in a way that is fair and legal and doesn’t damage our reputation or suggest any endorsement by us. Please don’t frame our Website on another site.
• Links to other websites are for information only. We’re not responsible for their content.

Text messages

• If you opt in to text messages, you’ll receive order updates and, if you’ve agreed to marketing, offers and news. Message frequency varies and standard message rates may apply. Reply STOP to any message to opt out. Consent to marketing is not a condition of purchase.

Contact us

Cannaray Brands Limited, 1 Bow Churchyard, London, United Kingdom, EC4M 9DQ
Email: hello@cannaray.co.uk
Company number: 11926997 · VAT number: 432748488